Fremont App Streamlines the Way Residents and Government Officials Work Together to Resolve Local Issues
With a prime location in Silicon Valley, the City of Fremont has become both a hub of and testbed for innovation. Our City has already initiated a number of forward-thinking pilot programs that spotlight technology, such as the Tesla patrol vehicle that was adapted for use by the Fremont Police Department, and the Pony.ai autonomous ride-sharing program for Fremont City employees.
On May 1, the City of Fremont launched Fremont App , a new CRM application that allows residents to report local issues, such as potholes, trees hazards, and malfunctioning street lights, directly to City officials. The best part? The application streamlines the entire reporting process for its users, from the comfort of their mobile device or home computer.
By accessing the app, users can upload a picture of the issue within City limits, write a brief description of the issue, and then hit the submit button. There’s no time spent researching who to contact or waiting to speak with a contact to report the issue. Additionally, the issue’s exact location is automatically provided for residents using their mobile device’s built-in geo-location technology.
Fremont App automatically routes submitted reports to the correct City department for resolution. Users can then view their ticket at any time to see where the issue is in the resolution process.
The application also gives residents access to additional City services and resources in the hopes that a wide-range of local government systems will be made more accessible for community members. The ITS Department has already begun collecting data on how Fremont App is being used by both residents and City staff. We’ll continue to improve both the usability of the app and the response time by tweaking the system to serve the needs of the community as well as our hard-working City departments. Please note that due to Coronavirus Disease 2019 (COVID-19) and current Shelter in Place Order, response time may be delayed on issues reported through Fremont App; additionally, some request categories may be unavailable at this time.
This is a tool that was launched to benefit Fremont and all those who call it home; we’d love for you to try the app yourself so that we can ultimately provide timely solutions for our community. Help us identify local issues by downloading Fremont App in the Apple App Store or the Android Google Play Store.